Need assistance? Help is just a click away.

Find answers to most questions easily. Top 10 FAQs

• What are the shipping methods and timeframes?
• Can I change my shipping address?
• What is your return policy?
• What types of payment methods do you accept?
• How do I pay for my items?

• Why is my payment being declined?
• Can I retract or cancel my bid?
• Can I still pay for my re-listed items?
• How do I check the status of my order?
• Do I have to pay for duties & taxes?

If your question is not on our top 10, please visit our FAQ section.

Getting Started

• Registration
• Login Information
• My Bidz Control Center
• Personalize Your Username
• Placing Bids
• Bid Increments
• Bidding History
• Place Bids Directly From Your WatchList
• Placing an Autobid

Auction Features and Services

• Reserve Price Auctions
• Second Chance Offer Items (SCO)
• More of the Same (MOS)
• Viewers Choice (VCO)
• Ring Sizing
• Gem and Jewelry Report
• Jewelry Boxes
• 2 Year Warranty Service Plan

Product Knowledge

• Compare Price vs Retail Price
• Jewelry & Diamond Guide
• Bidz Guide to Finding Your Ring Size
• Promotions and Sweepstakes

Payment

• Payment Information
• Bill Me Later
• Currency Converter
• Shipping Information: US
• Shipping Information: International
• Return Policy
• Lost/Damaged Item Policy

Privacy, Safety and Terms & Conditions

• Site Access and Purchase Agreement
• Privacy Policy
• Phishing / Spoofed Emails
• Unsubscribe From Bidz.com Newsletters

Still have questions? Our dedicated customer support team is here to help 24 hours a day.

Click here to connect with one of our representatives via live chat.

Call Us. Customer Service Call Center
Monday - Sunday, 24/7
Phone: 1-888-247-BIDZ (2439)
International Customers: 1-310-280-7373
Fax: 1-310-280-7375

You can email Bidz.com by Department

Billing, Payments, Invoices
CustomerService
Marketing
Buyers
Returns
Suggestion Box
Technical Support

Bidz.com
3562Eastham Drive
Culver City, CA 90232 USA