Bidz.com Buyers Protection Plan

As our customer, we believe you should feel good about your purchase. We provide you with detailed descriptions and pictures so you can make an informed decision along with friendly Customer Support around the clock. Bid with confidence knowing our items are backed by our 100% Money Back Guarantee. If you receive an item that is not as described we will refund 100% of the purchase price, plus any shipping costs you may have incurred.

Return Policy for Bidz.com Items

• All returns should be made within 30 days from the date of purchase.
• We offer a 100% money-back guarantee if the item is not as described.*
• Shipping and handling is non-refundable.
• Services such as Ring Resizing and Certificate of Authenticity are not eligible for returns or refunds.
• Apparel and footwear returns will be accepted only on unworn, unwashed, or defective merchandise only.

* All Bidz.com merchandise is guaranteed to be as described. This is a full money-back guarantee including shipping. Return shipping fees are subject to approval and any duties/taxes or customs fees are non-refundable.

When creating an RMA you will have the option to select one of the following Refund methods:

Return Credit The refund will be applied as Return Credit to your account. Return Credit does not expire and can be used at any time towards any future purchases.

Money Refund This refund will be issued back to the form of original payment.

Once your return is received your refund will be completed typically within 3-5 business days from date of receipt.

How to Return Merchandise

Before returning your merchandise please obtain a valid RMA# (Return Merchandise Authorization)!

• You can obtain your own RMA number, online, by logging in to your account and clicking on the link Return Item. Along with your User Id and Listing #s, please provide detailed reasons for your return.
• You can also obtain an RMA by logging on to Live Help or email us at customerservice@bidz.com
• Upon approval, Customer Service will issue a Return Merchandise Authorization #.
• Please print the RMA # on the outside of all returning parcels.
• All items need to be returned with all original packaging and materials (such as price tags, certificates, warranties and instructions) otherwise your refund may be delayed or we may not be able to process the return and have to send it back to you.
• Please do not put shipping labels on product packaging.
• Please allow 3-5 business days for your refund to be processed once return has been accepted.
• US customers, ship your parcel via a standard shipping method. Ensure you obtain a valid tracking number to track and confirm delivery of your package.
• We advise international customers to use a shipper other than UPS to return items to us. If UPS must be used, duties and taxes should be paid by our customer before it is sent. Any packages delivered to Bidz with duties and taxes due upon receipt may be refused.

For any questions or comments please email us at customerservice@bidz.com

Back to Help Index